Last Updated: January 2025
What Information We Collect
When you interact with our platform, we collect certain information to provide you with masterclass content and support your learning journey. This happens in a few straightforward ways.
Account Information
When you create an account, we ask for your name, email address, and a password. You might also choose to add a profile photo or share additional details about your learning goals. This helps us personalize your experience and keep your progress secure.
Course Activity
We track which masterclasses you enroll in, how far you've progressed, and which lessons you've completed. This lets us show your progress, recommend relevant content, and help instructors understand how their courses are being used.
Payment Details
If you purchase a course, we process payment information through secure third-party providers. We don't store your full credit card details on our servers—we only keep records of transactions for billing and support purposes.
Technical Data
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through the site. We use this to improve performance and troubleshoot issues.
How We Use Your Information
The data we collect serves specific purposes related to running the platform and supporting your learning.
- Deliver course content and track your progress through masterclasses
- Process payments and send you receipts for purchases
- Send important updates about courses you're enrolled in or changes to our service
- Respond to your questions and provide technical support
- Improve the platform based on how people actually use it
- Prevent fraud and maintain security across our systems
- Recommend courses that might interest you based on your activity
We don't sell your personal information to third parties. Your data stays within our platform ecosystem and with essential service providers.
Email Communication: We'll send you essential emails about your account and courses. You can opt out of promotional emails anytime, but we'll still need to send critical updates about courses you've purchased or account security.
Sharing Information with Others
We share limited information with specific parties to operate the platform effectively.
Course Instructors
Instructors can see enrollment numbers and general progress metrics for their courses. They don't have access to your personal contact information unless you choose to interact with them directly through platform messaging.
Service Providers
We work with third-party companies that help us run the platform—payment processors, email services, hosting providers, and analytics tools. These providers only access information necessary for their specific function and are bound by confidentiality agreements.
Legal Requirements
We might disclose information if required by law, to respond to legal processes, or to protect the rights and safety of our users or others. This is rare and only happens when legally necessary.
Cookies and Tracking
We use cookies and similar technologies to make the site work properly and understand how it's being used.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in and remember your preferences | Session or 1 year |
| Analytics | Understand which features get used and where improvements are needed | 2 years |
| Functional | Remember your settings like video quality or subtitle preferences | 1 year |
You can control cookies through your browser settings, though disabling some might affect how the platform works for you.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes encryption for data in transit, secure servers, and regular security reviews.
However, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and enable two-factor authentication if available.
Your Rights and Choices
You have control over your personal information and how we use it.
Access and Updates
You can view and update your account information anytime through your profile settings. If something seems incorrect or outdated, you can fix it yourself or contact us for help.
Data Deletion
You can request deletion of your account and associated data. Keep in mind that we might retain certain information for legal or administrative purposes, like transaction records or communications related to support issues.
Download Your Data
You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within a reasonable timeframe.
Australian Privacy Principles: We comply with the Australian Privacy Principles under the Privacy Act 1988. If you have concerns about how we handle your information, you can contact the Office of the Australian Information Commissioner.
Children's Privacy
Our platform isn't designed for children under 13. We don't knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
For users between 13 and 18, we recommend parental guidance when using the platform and making purchases.
International Data Transfers
We primarily operate in Australia, but some service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.
Changes to This Policy
We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on the platform.
Your continued use of the platform after changes are posted means you accept the updated policy.
Questions About Privacy
If something in this policy isn't clear or you have specific concerns about your data, we're here to help.
support@korivelo.com